Return Policy

When you purchase goods from us, the purchase will be subject to certain laws including the Australian Consumer Law (“ACL”). The ACL gives you certain rights that cannot be excluded such as that the goods are of acceptable quality, reasonably fit for the purpose, and are in accordance with any applicable description.

Change of mind returns (other than defective products)

Please note: We are unable to facilitate exchanges for online orders, so we suggest returning the item for a refund and re-purchasing the correct item.

Fish N Chicks Co. offers free returns for Australian orders. We will happily refund your item provided the item is returned within the return period and the item and its packaging are in original condition with the original tag attached. You can return your order within 14 weeks from the date of purchase, accompanied by a copy of the Tax invoice received with your order. Returns must be carefully packed, insured and freight paid.  We will not be responsible for loss or damage to returned goods.  We cannot accept any item that has been used or tampered with or damaged. Using the original method of payment we will credit you the purchase price of the faulty product.

Returns are not available for free, promotional items, or SALE items. If a free, promotional item or SALE item is deemed faulty, we will offer a suitable replacement.

Once we have received your return at our warehouse, please allow 3-7 business days for processing.

Defective products

Defective Products can be returned to us within a reasonable timeframe subject to providing us with proof of purchase or alternatively where we have details of your purchase in our records. We will provide a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

International Returns

We are unable to facilitate exchanges for international orders, so we suggest returning the item for a refund and re-purchasing the correct item.
Please note, all international return shipping costs are at the expense of the customer, and we recommend using a tracked method to ensure safe arrival. Once we have received the item/s back to our warehouse, please allow 3-5 business days for your return to be processed.

To return products to Fish N Chicks Co.

Please affix postage to your package and send it to the address shown on your invoice.

Fish N Chicks Co. Returns
16 Gray Street
Redland Bay
QLD, 4165